Frequently Asked Questions
BUBU FAQs
BuBu Resort and BuBu Villa are in front of the white sandy Long Beach of Pulau Perhentian Kecil, Terengganu, Malaysia.
BuBu Resort is located close to the jetty, on the northern end of Long Beach and BuBu Villa is located 500 meters away from BuBu Resort on the Southern end of Long Beach.
BuBu Villa consists of separately located villas with independent boundaries for each which provides a more private staying experience whereas BuBu Resort is a three-storey beachfront resort facing the sea.
Simply click on the Book Now button on the website. You can also email [email protected] or dial +6016-2603541/43 and we will be happy to assist you.
You will receive a confirmation/booking voucher upon successful booking with full payment.
Yes, however the guest must present their valid ID upon check in.
No, only the guest’s name with valid ID stated in the booking confirmation will be allowed to check-in.
No, you only need to provide one name. The person named in the booking must be present during check-in.
It is advisable to print out your booking reservation for reference and easy check in at the Hotel. If you don’t have a printout of your reservation, please confirm your booking details at the Reception Desk and provide your identification.
Other than a change of guest name, all bookings cannot be amended, modified or cancelled. Any booking cancellation or failure to arrive on the scheduled check-in date will be treated as no-show in respect of a booking and will result in the total payment under that Booking Confirmation (including any add-on charges together with any applicable tax paid) being forfeited as it is non-refundable.
All changes or special requests are subject to availability. Surcharge may apply for room upgrades.
Standard check-in time is at 3 PM and check-out is at 11 AM.
Early check-in or late check-out requests are subject to the availability. Surcharge may apply for early check in or late check out.
The reception area operates from 7.30am to 10.30pm only.
We accept cash and Credit/Debit cards (Master & Visa).
We have a dedicated internet line and provide high speed internet with wifi access in our lobby and selected areas.
Kindly email [email protected] and a dedicated sales executive will assist you regarding your query within 24 hours.
Please click HERE for our latest promotions.
Yes, we offer extra beds should you require one. These are available in all Villa Rooms at an extra cost. The cost for an extra bed cost starts from MYR 400+.
All our rooms are equipped with air-conditioning units.
Yes, we offer a digital electronic safe in each of our rooms.
Both BuBu Resort and BuBu Villa have their own dedicated beach massage facilities. A variety of massages and treatments are available. Please click HERE to find out more.
Yes, we do have complimentary breakfast included in our online packages! We guarantee best rate available through our more website which is more favorable than travel agencies like Agoda, Expedia, etc.
Pets are strictly not allowed in both properties.
Yes, you may refer to Front Desk.
We are sorry, all rooms are strictly non-smoking. There will be a cleaning fee incurred levied per incidence of smoking.
Yes, a special menu can be pre-arranged.
Garden Villa is a private villa attached with a private garden and indoor open concept bathroom. Beach Villa is located nearer to the beach linked with the other 5 units of villas and attached with open air bathrooms.
Deluxe Garden Room is located on the Ground Floor with glass door which provides an easy access to the beach. Deluxe Room is located on the First Floor attached with a balcony that provides garden view.
Deluxe Room is located on First Floor, provides garden view room. Premier Deluxe Room is located on the highest floor (Second Floor) with side/full sea view room.
The nearest airport in the mainland is Kota Bharu Airport (Sultan Ismail Petra). Daily flights fly from Kuala Lumpur/Penang to this airport.
Yes, Mutiara Express, Sani Express or Perdana Express provide direct bus services from Kuala Lumpur TBS (Kuala Lumpur Bus Terminal Bersepadu Selatan) to Kuala Besut Bus Terminal.
Yes, we provide round trip land transfer from Kota Bharu Airport. For more details please check the Getting Here page in our website.
Public covered and open-air parking lots are available at Kuala Besut Jetty. Charges apply.
a) Kuala Besut Jetty - Long Beach : 11:30am / 2:00pm / 4:00pm
b) Long Beach - Kuala Besut Jetty : 10:00am / 12:30pm / 3:00pm
The last boat from Kuala Besut Jetty to Perhentian Islands operated by BuBu is 4pm.
Private Chartered Boat Transfers are available until 6pm after which the harbor master will close the jetty gate. Boat operators are not allowed to transfer any passenger after 6pm due to safety reasons.
The earliest boat ride that can be arranged from Long Beach Jetty to Kuala Besut Jetty is 8am. The boat transfer will be chargeable at RM 80.00 per adult per way and RM 40.00 per child per way. Private Chartered Boat are available at RM 800.00 per boat per way.
Marine Conservation & Island Service and Access fees must be paid directly to Marine Park counter at Kuala Besut Jetty. The charges as per below:
Malaysian | Non-Malaysian | |
---|---|---|
Marine Conservation Fee | RM 5.00 | RM 30.00 |
Island Service and Access Fee | RM 5.00 | RM 20.00 |
We close our properties each year between 1st of November to 28th of February the following year.